Case studies & projects

Replaced a text-heavy verification flow with guided selection and a document checklist, designed against research showing 82% of users submitted multiple applications.

Designed the on-chain transaction risk module from analyst interviews — surfacing the signals that drive a flag, not just the data behind them.

Outlined the risks behind a token in plain language and at-a-glance signals, helping retail users avoid losses on volatile assets.

Balanced AUSTRAC compliance requirements with a calm, fast onboarding — translating legal language into user-facing steps.

Revamped the transaction-investigation flow — analyst interviews mapped to a redesigned graph view, evidence panel, and case-notes module.

Discovery, IA, and component design across compliance, customer service, and operations tools — partnered with engineering under tight regulatory deadlines.

One dashboard pattern serving portfolio managers, financial advisors, and white-labeled retail apps — workshops reconciled professional and retail mental models.

Heuristic evaluation surfaced friction across the portfolio-creation flow; reshaped the IA and primary actions to match advisor workflows.

Iterated on the data visualisation behind portfolio comparisons, then ran an A/B test to validate the change before wider rollout.

Foundations, components, UX writing, and accessibility guidance — built with the engineering team for consistent delivery across squads.

A roadmap framework grounded in user research — interview synthesis, journey mapping, and a scoring rubric shared by PMs and designers.

Defined the metrics, events, and dashboards we needed to track user experience as a first-class product signal — partnering with data and PM.

Built a structured rubric and interview format to bring fairness and consistency to design hiring at the company.

Mapped the handoff between design, product, and engineering, then established a workflow and review rituals that stuck.

From blank page to shippable MVP — defined the editor canvas, layer model, and review workflow with two engineers.

Designed the end-to-end onboarding for new insurance agents, from invite to first deal — concept testing through MVP1.

Three robotic lights that follow or guide people through sequential tasks — exploring which factors shape the perception of "smartness".

Two bots that exchange touch warmth across distance and turn toward the sender's voice when receiving a message.

Explored intuitive ways to interact with 3D data on a multi-surface setup — Unity prototype, elicitation study, and literature review.